Overview of Foreign Tourist Patients’ Satisfaction with Dental and Oral Health Services at a Joint Dental Practice in the Panjer Area in 2026

Ni Ketut Nuratni; Ni Nyoman Wini Septiari; Putu Naori Gea Arymaharta; Ni Kadek Irma Kusumaputri; Yuniar Cahyani; I Gusti Bagus Danendra Pradnya Ananta

doi:10.36568/sdtj.v4i2.169

Authors

Ni Ketut Nuratni Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia
Ni Nyoman Wini Septiari Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia
Putu Naori Gea Arymaharta Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia
Ni Kadek Irma Kusumaputri Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia
Yuniar Cahyani Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia
I Gusti Bagus Danendra Pradnya Ananta Department of Dental Health, Poltekkes Kemenkes Denpasar, Indonesia

DOI:

https://doi.org/10.36568/sdtj.v4i2.169

Keywords:

Patient satisfaction, dental health services, joint practice, dental tourism

Abstract

Background: Bali, as a dental tourism destination, has experienced an increase in visits from international tourists who require dental care. Patient satisfaction is influenced by five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. Objective: To determine the level of satisfaction of foreign tourist patients with dental and oral health services at a joint practice in the Panjer area in 2026. Methods: This was a descriptive quantitative study using a survey design. The population was foreign tourist patients who visited between March and April 2026. A sample of 35 respondents was selected using an accidental sampling technique. Data were collected using expectation and perception questionnaires and analyzed by calculating mean scores and frequency distributions. Results: The overall mean score of patient satisfaction across all dimensions was 2.44, falling into the “Very Satisfied” category. The highest percentages of the “very satisfied” category were found in the tangibles (74.3%) and reliability (57.1%) dimensions. The highest percentages of “satisfied” were found in responsiveness (62.86%) and assurance (54.2%), while the highest percentage of dissatisfaction was found in the empathy dimension (8.57%). Conclusion: Dental and oral health services at the joint practice in the Panjer area are generally good and satisfy foreign tourist patients, but continuous improvement is needed, particularly in the empathy dimension

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